John Stopkowicz
DRE Lic. #01803608
Ming Tree GMAC Real Estate - Premier Service
How would your real estate experience improve if you had a
skilled professional guiding and advising you every step of the way?
All too often, customer service programs are created in cushy conference rooms,
far removed from the people for whom the programs are designed. Those efforts
often miss the mark because they aren’t drawn from the group that matters
most: the customers.
With Premier Service, GMAC Real Estate’s comprehensive
business philosophy, we’ve gone right to the source. You’ve told us that
buying and selling a home can be stressful, time-consuming and sometimes
overwhelming. We want to change that. The Premier Service pledge of service
excellence means that GMAC Real Estate’s professional team of Sales Associates
assume three important roles:
With
specialized knowledge and extensive training, GMAC Real Estate Sales Associates
will help you navigate your home buying and selling process. We will listen to
your goals, and recommend ways to help you achieve them.
The
real estate process requires negotiation of complex issues; we are committed to
working in your best interests. We will help you secure the best possible price,
with the most favorable terms, in the shortest period of time.
We
will work to ensure your purchase or sale stays on track and on time. You will
receive outstanding customer service, our professional expertise, and be offered
other services that can help enhance your result - far beyond the transaction
itself.
As trusted advisors, skilled negotiators and expert facilitators, our Sales
Associates will commit to quality service - in writing. Since we know that a
smooth process is based on trust, the Premier Service pledge assures delivery on
our promise to provide extraordinary customer care. Both the Sales Associate and
you, the client, sign an agreement to make this unique relationship official.
We want you to understand the process in full, from beginning to end, and stay
in regular contact so you are informed at every step. Our sales team can also
recommend ancillary home services that will offer clear, added value. See
the pledge.
And then, we want to know how we measure up. The Premier Service program was
created with your input. Our customer satisfaction surveys, provided to you upon
transaction close, help us continually refine our customer focus and maintain
high standards. Over time, all our customers will be given the chance to give
input to help make us the best that we can be.
You deserve a knowledgeable advocate in the real estate process, and Premier
Service is designed to do just that. Because it’s about commitment: By
partnering with you, listening to your needs and communicating clearly, your
home sale or purchase will become exactly what it should be.
GMAC Real Estate
Service You Deserve. People You Trust. SM
